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Frequently Asked Questions
Ordering
Our products are only available online through our website, our social media shops on Facebook and Instagram, or the Shop app.
Because we process orders quickly, changes or cancellations aren't guaranteed. Please contact us immediately at info@swagalish.com, and we will make every effort to accommodate your request. Please note that orders cannot be canceled, for any reason, once they have shipped.
You can reach us at info@swagalish.com and we’ll be happy to help! We try to respond within 24 hours.
We process and ship orders the next business day. During the holidays, it may take up to 3-business days.
Shipping
For domestic orders, including Puerto Rico: We offer FREE shipping on orders $50> and a flat rate shipping fee of $6.95 <$49.
For International Orders (Outside the US): Shipping fees are calculated in the checkout. You are responsible for all tax and duty fees, including VAT taxes. Should you refuse to accept your package upon delivery due to tax and duty fees, the shipping cost will not be refunded.
*Swagalish is not responsible for delays due to customs.
For domestic deliveries within the US: Your package should be delivered within 2-5 business days via USPS Ground Advantage.
For international destinations: An estimated delivery time will be calculated and displayed directly in your shopping cart during checkout.
Returns & Refunds
We accept returns within 15 days of the tracking delivery date. To initiate a return request, please contact our support team at info@swagalish.com. Please note that we cannot offer refunds or exchanges once the 15-day window has passed. Customers are responsible for all return shipping costs.
To view our full return policy, please visit the main menu or footer menu.
Do You Have Any Question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
